Frequently Asked Questions

You can. The question is whether it's worth your team's time. Ten marketplaces means ten separate integrations, each with its own response format, its own identifiers, and its own release schedule. They change independently and without notice, so the work never really finishes: it becomes a permanent maintenance line on your roadmap. TicketsData does that consolidation once. We aggregate publicly available event, seat, and pricing data and normalize it to a single schema, delivered through one documented API with a stable contract. You write the integration once, get consistent JSON across every source, and spend your engineering time on the product your customers actually pay for.

TicketsData is built for anyone who depends on live event information to power their business or research. Our clients include ticket brokers, resellers, marketplaces, analysts, and startups launching new event apps. Enterprises use our API to feed real-time event data into dashboards, pricing engines, and analytics pipelines. Whether you're a solo developer testing a few events or a global company handling millions of requests per day, TicketsData scales seamlessly with your needs.

TicketsData currently supports 10 marketplaces: Ticketmaster, StubHub, SeatGeek, VividSeats, Gametime, TickPick, Viagogo, Dice.fm, Eventbrite, and AXS (available on Pro plans and above). By combining all of them into one normalized API, you avoid learning separate endpoints, authentication systems, and response formats. Instead, you make a single request and receive consistent, unified JSON output across all platforms. This is particularly valuable for teams tracking both primary and secondary markets in real time.

No. All marketplaces included in your plan are covered by your monthly quota. We've done the work of integrating and maintaining every source, so you don't need to purchase them individually. Once subscribed, you access every available platform through a single API and pay only for the API credits you consume, not per marketplace. AXS is the one exception: it is included from the Pro plan upward.

A Market Intelligence report is a cross-market fetch that simultaneously queries all supported resale marketplaces for a single event via the /match endpoint. It returns a unified intelligence report including per-section price spreads, fee burdens, cheapest entry points across platforms, and recommendations. Each report counts against your monthly Market Intelligence report quota and uses up to 12 API credits, one per marketplace queried. Every paid plan includes an allowance: 250 reports per month on Starter (run from the dashboard), 2,000 on Pro and 20,000 on Pro Plus. The /match API endpoint is included from Pro.

API credits are consumed by individual /fetch and /events calls, one credit per call. These are used when fetching listings for a single event on a single platform, or searching events for a performer or organizer. Market Intelligence reports are cross-market intelligence calls via /match that query all platforms simultaneously and use up to 12 API credits each. Starter includes 10,000 API credits and 250 Market Intelligence reports per month, Pro 250,000 and 2,000, Pro Plus 500,000 and 20,000.

Direct access to our event database through /events: over 6 million event records from the major primary and secondary marketplaces, past and upcoming. Page through all of it, or filter by country, region, city, venue, performer, dates, onsale and newly detected events, to keep a complete event list in sync inside your own system. Pro includes the primary marketplace only; Pro Plus and above include every snapshot, primary and secondary.

TicketsData aggregates publicly available listing information: the same event, seat, and pricing data any visitor can see on a marketplace's public pages. We collect it continuously, normalize it into one schema, and serve it through our API so you can query across sources in a single request. We do not sell, resell, or broker tickets, and we do not handle personal data belonging to marketplace users. What you receive is public market information, structured for analysis.

Yes. Every new account starts with a free trial, no credit card required: 25 API credits and 3 match reports to test the API with your own event URLs, plus Event Radar in look-only mode with the live feed, search, onsale calendar and cross-market matches (price columns hidden). Need more to evaluate? Ask us and we can extend the test allowance.

Yes. Every plan includes access to the monitoring engine, which polls events on a schedule (as often as every minute on Pro and above, every 5 minutes on Starter) and fires alerts when specific conditions are met. You can configure alerts for price changes, price drops only, new listings added, inventory selling out, fee changes, or seat map changes. Alerts are delivered by email on every plan, by Discord from Pro, and to your own webhook endpoint on Pro Plus and above.

Every /fetch call queries the source at request time and returns what is live at that moment. Nothing is served from a cache, so you never receive a stale snapshot. Typical response times are between one and two seconds depending on the marketplace and the size of the event. Monitoring jobs run on your configured interval and record each poll so you can see how a market moved over time.

No. TicketsData™ is operated exclusively by TicketsData Ltd at ticketsdata.com. The TicketsData name and TD logo are trade marks of TicketsData Ltd (UK trade mark application UK00004457192), and our API is served only from ticketsdata.com. We are not affiliated with any other website, domain or service using the TicketsData name or a similar name. If you are unsure whether you are dealing with us, contact info@ticketsdata.com before signing up or paying.

Absolutely. Business and Dedicated plans are designed for high-volume workloads with concurrency management, load balancing, and dedicated infrastructure. The API can handle millions of calls per day without performance degradation. Some of our largest clients refresh thousands of events every hour, relying on the stability and accuracy of TicketsData. With optional SLAs, priority support, and custom rate limits, you can safely integrate TicketsData into mission-critical pipelines where uptime and precision matter most.