Terms of Use

Last updated: June 1, 2026

1. Introduction

Welcome to TicketsData.com ("TicketsData", "we", "us", "our"). These Terms of Use ("Terms") govern your access to and use of our website, APIs, and related services (collectively, the "Service"). By using the Service, you agree to these Terms and our Privacy Policy.

We've written these Terms to be straightforward and fair. Our goal is to give you a clear understanding of what you can do with our data, what we ask of you in return, and how we handle situations outside our control. If you have any questions, please reach out to us at info@ticketsdata.com.

TicketsData is a data and analytics platform only. We do not sell tickets, list events for sale, process ticket transactions, hold inventory, or act as a ticket marketplace or broker in any capacity. Any ticket purchase a user makes as a result of information obtained through the Service is made directly with the relevant third-party platform and is entirely outside TicketsData's involvement or responsibility.

2. Definitions

To keep things clear throughout these Terms, we use the following defined terms:

• "Marketplace Data" means all information, datasets, records, and content provided through the Service, including event listings, ticket pricing, venue and performer metadata, historical price data, and market analytics, whether accessed via the API, dashboard, or export functionality.
• "Raw Data" means Marketplace Data in its original or minimally processed form as returned by the TicketsData API.
• "Aggregated Data" means Marketplace Data that has been combined or transformed to a degree that individual listings or transactions cannot be identified or reconstructed.
• "Derivative Works" means analyses, reports, visualisations, models, or applications that are meaningfully built upon or derived from Marketplace Data.
• "Competing Service" means any product or platform whose primary function is providing ticket sales data, listing data, or ticket market analytics to third parties.

3. Eligibility and Account Registration

You must be at least 18 years old and have the authority to enter into this agreement on behalf of yourself or your organisation. You are responsible for keeping your account details accurate and your credentials secure.

4. Subscriptions, Payments, and Quotas

Access to the TicketsData API is available through paid monthly subscription plans. You can find all current plans, features, and pricing at ticketsdata.com/pricing. If your needs go beyond a standard plan, we're happy to discuss custom arrangements — just get in touch.

Payments are processed securely via Stripe. Because API access is provisioned immediately upon subscription, monthly fees are non-refundable. If you cancel, your access continues until the end of the current billing period — we won't charge you again after that.

Each subscription plan includes access to all marketplaces described under that plan at the time of purchase. Marketplace coverage may vary between plans and is detailed at ticketsdata.com/pricing. If one or more marketplaces become temporarily or permanently unavailable during your billing period — due to circumstances outside TicketsData's control as described in Section 7.9 — this does not constitute a failure or partial delivery of your subscription. Access to the remaining marketplaces continues unaffected and no refund or credit will be issued solely on the basis of a marketplace becoming unavailable.

Each plan comes with a monthly API credit quota. Unused credits expire at month end and don't carry over. We'll give you reasonable notice if we ever need to adjust plan features, quotas, or pricing.

You can cancel your subscription at any time directly from your account dashboard. Upon cancellation, your API access and monthly credit quota remain active until the end of the current billing period — no further charges will be made after that. Cancellation does not entitle you to a refund of any fees already paid, including for any unused portion of the billing period.

If a payment fails, we may retry the charge over the following days. You remain responsible for any outstanding amount regardless of whether a retry succeeds. Please update your payment details within 7 days of a failed charge — you can do this any time through your account settings or by contacting us. If payment isn't resolved within that period, we may suspend API access until the balance is cleared. Continued non-payment may result in account termination.

5. License and Permitted Use

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business or analytical purposes, in line with your active plan.

You're welcome to create Derivative Works — reports, models, analytics, applications — that build meaningfully on Marketplace Data. The key distinction is that your output should add genuine value beyond the underlying data, rather than simply reformatting or republishing it. Derivative Works must not function as a substitute for the Service or be used to offer data access to third parties that replicates the core functionality of the TicketsData API.

You may also train machine learning or AI models using Marketplace Data and use those models within your own products and services. What we ask is that you don't sell or distribute the trained model itself to third parties as a standalone product.

6. Acceptable Use

To protect the integrity of the Service, we ask that you don't use TicketsData for the following purposes:

• Automating ticket purchases, bypassing queues, or facilitating resale ("scalping") in any form.
• Redistributing or reselling Raw Data without meaningful transformation.
• Building or operating a Competing Service using Marketplace Data.
• Attempting to access, copy, or reconstruct TicketsData's internal systems, collection methods, or infrastructure.
• Sharing API keys or account credentials with third parties.
• Implying affiliation with, or endorsement by, any ticketing marketplace.
• Using the Service on behalf of any person or entity subject to applicable sanctions or export restrictions.
• Creating multiple accounts to access trial features more than once. Each person or organisation is entitled to a single trial period. We monitor for patterns that suggest trial misuse and reserve the right to restrict access in such cases.

7. API Access and Marketplace Data

7.1 How We Collect Data

TicketsData aggregates publicly available ticketing and event information through its proprietary API. All data is sourced exclusively from publicly accessible resources and does not involve any private integrations or privileged access.

7.2 Nature of Marketplace Data

Event listings, ticket availability, pricing, venue information, and performer details aggregated through the Service represent factual information about real-world events — occurrences that are taking place, have taken place, or are scheduled to take place in the public domain. Such facts are not the original creative expression of any platform and are not subject to copyright protection. A concert date, a venue name, a ticket price — these are observable facts about the world, not proprietary content.

TicketsData aggregates this factual information solely from sources that are publicly accessible without authentication, in the same manner as any member of the general public accessing those resources through a standard web browser. The Service does not reproduce proprietary platform functionality, user interfaces, or any content that constitutes original creative work. TicketsData does not provide, reproduce, or distribute venue seat maps, seating charts, venue diagrams, interior imagery, or any other visual or graphical content that may be subject to copyright or other intellectual property rights held by venues, event organisers, or third-party rights holders. Any such content remains the exclusive property of its respective owner and is outside the scope of the Service entirely.

7.3 Our Approach

We operate within lawful and transparent boundaries. The Service is built for informational and analytical use only — we don't perform automated purchases, cart interactions, or anything that could interfere with how ticketing platforms operate. We follow fair-access principles and stay clear of non-public systems.

7.4 Third-Party Sources

Marketplace Data originates from publicly available ticketing and event platforms ("Third-Party Sources"). TicketsData is an independent aggregation provider and is not affiliated with, endorsed by, or acting on behalf of any Third-Party Source. All third-party trademarks remain the property of their respective owners.

7.5 Your Responsibilities

You're responsible for ensuring your use of Marketplace Data complies with applicable laws and regulations. TicketsData provides the data infrastructure; how you use it in your business is your decision and your responsibility.

7.6 Data Retention

You may cache Raw Data locally for up to 48 hours for operational purposes. Data you export or download through your plan's permitted features can be kept indefinitely, as long as the usage restrictions in Section 6 continue to apply. If you need to archive data at scale beyond your plan's export allowance, please contact us to discuss options.

7.7 API Key Security

If you suspect your API key has been compromised, please let us know at info@ticketsdata.com as soon as possible. We can rotate or revoke keys at any time if we believe it's necessary for security reasons.

7.8 Usage Monitoring

We may review API usage patterns to ensure the Service is being used in line with these Terms. If we have concerns, we'll reach out before taking any action where possible. We ask that you keep reasonable records of your data usage for at least 12 months.

7.9 Third-Party Dependencies and Availability

Because the Service relies on publicly available data from Third-Party Sources, availability can be affected by things outside our control — including changes those platforms make to how their data is publicly accessible, infrastructure outages on their end, or legal and regulatory developments affecting their operations.

When disruptions happen, we'll work to restore data availability as quickly as we reasonably can. We're unable to commit to specific restoration timelines, and interruptions caused by Third-Party Source changes don't entitle customers to refunds or credits. If a platform becomes permanently inaccessible, we may remove it from the Service.

7.10 Pricing and Price Accuracy

Ticket prices on third-party platforms change constantly — sometimes within seconds — based on demand, region, session, and other dynamic factors entirely outside our control. Pricing data in the Service is intended for informational and analytical purposes only and should not be treated as a real-time or guaranteed price. We're not responsible for discrepancies between prices shown in the Service and those a buyer encounters on a Third-Party Source at the moment of purchase.

7.11 Data Accuracy

We work hard to keep data accurate and up to date, but Marketplace Data is inherently dynamic. We can't guarantee completeness or continuous availability, and gaps or delays — particularly those resulting from Third-Party Source changes — don't constitute a breach of these Terms.

8. Intellectual Property

TicketsData owns all rights in the Service and its underlying infrastructure. You own the Derivative Works you create, subject to our underlying rights in the source data. Any feedback or suggestions you share with us about the Service may be used to improve it, without any obligation on our part.

9. Data Protection and Privacy

How we handle personal data is explained in our Privacy Policy. By using the Service, you agree to those practices.

10. Warranties and Liability

The Service and all Marketplace Data are provided on an "as is" basis. We don't make warranties about accuracy, completeness, or uninterrupted availability — particularly given our dependence on Third-Party Sources. Business decisions made using our data are yours to make, and we're not liable for outcomes based on them.

To the extent permitted by applicable law, our total liability for any claim arising from these Terms or your use of the Service is limited to the fees you've paid us in the 12 months preceding the claim. We're not liable for indirect, consequential, or punitive losses, including lost profits or revenue.

11. Your Obligations to Us

If your use of the Service causes a third-party claim against TicketsData — for example, because of how you've used or distributed Marketplace Data — you agree to cover our reasonable costs in defending that claim, including legal fees. This applies to claims arising from your use of the Service, your Derivative Works, or products you've built using our data.

12. Termination

Either party can end the relationship. We may suspend or terminate access if there's a clear breach of these Terms, though we'll aim to resolve issues through conversation first where possible. Upon termination, your right to access new data ends immediately. Any data you've lawfully retained remains subject to the usage restrictions in Section 6.

When your subscription ends — whether by cancellation or otherwise — please update or remove any public references that present TicketsData as a current data provider. Keeping our branding or attribution active after termination without our consent misrepresents the relationship and isn't something we can allow. We'll always reach out first if we spot this happening.

We're also not responsible for the accuracy or currency of any data a former customer continues to display after their subscription ends. That data is shown at their own risk.

13. Governing Law

These Terms are governed by generally accepted principles of international commercial law. We'd always prefer to resolve any disagreement through direct conversation first. If that doesn't work, disputes will be referred to binding arbitration under internationally recognised rules, conducted in English.

14. Individual Disputes

Any dispute between you and TicketsData will be handled on an individual basis. You agree not to bring or participate in class action or representative proceedings against us, to the extent permitted by applicable law.

15. Force Majeure

Neither party will be liable for any failure or delay in performance under these Terms to the extent caused by circumstances genuinely beyond their reasonable control, including but not limited to natural disasters, acts of war or terrorism, civil unrest, government action, pandemics, widespread internet or infrastructure outages, or other similar events. This includes situations where TicketsData's own hosting infrastructure, payment providers, or essential third-party services are affected by such events.

If such an event occurs, the affected party will notify the other as soon as reasonably practicable and will make all reasonable efforts to resume normal service. Payment obligations already incurred are not excused by a force majeure event, though their timing may be affected. This clause does not apply to situations covered separately under Section 7.9 (Third-Party Source dependencies), which addresses platform-specific data availability issues that are a normal and foreseeable aspect of the Service.

16. General

These Terms, together with our Privacy Policy, form the complete agreement between us. If any provision turns out to be unenforceable, the rest remains in effect. We may update these Terms from time to time and will notify you of material changes by email or through the platform. Continuing to use the Service after an update means you accept the revised Terms.

Nothing in these Terms creates any partnership, joint venture, agency, employment, or representative relationship between you and TicketsData. You have no authority to bind TicketsData in any way, and we have no authority to bind you beyond what is set out here.

These Terms are written in English and English shall be the controlling language for all purposes. Any translation provided is for convenience only and shall not affect the interpretation or enforcement of these Terms.

17. Contact

Questions about these Terms? We're happy to help — reach us at info@ticketsdata.com.